Planet Fitness refund guide
Seven days before the draft.
Log in to the member portal. Note the next monthly billing date, the annual fee date, whether the plan has a minimum term, and the home club address.
In person, get a dated receipt. By mail, send written notice to the home club and keep a copy. Online, screenshot the portal confirmation. Some states require a specific written form; follow the club’s instructions if they give one.
Send the club and Member Services the cancel proof, the billing date, and the amount. Ask them to reverse the draft and confirm in writing that the account is closed. Member Services is listed as Monday–Friday, 9 a.m.–6 p.m. ET, with billing questions going first to the home club when it is open.
Letter generator
Send the first to the home club. Use the second if they took a draft after a timely cancel. Use the third if the club will not reverse it.
Hello, I am canceling my Planet Fitness membership at [home club name], account in the name of [your name], effective immediately.
Please stop all monthly drafts and the annual fee. My next billing date is [next billing date]. Confirm in writing that the account is closed and that no further charges will be taken.
Hello, I canceled my membership on [date of cancellation] and have the confirmation. You charged [amount] on [charge date].
That charge is after a cancel given more than 7 days before the billing date. Please refund [amount] to the original payment method and confirm that the account is closed.
I am disputing a charge of [amount] from Planet Fitness on [charge date].
I canceled on [date of cancellation] and asked the club to stop billing. The charge posted anyway. The cancellation confirmation, membership dates, and my messages are attached.
I request reversal of this charge.
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Planet Fitness is a franchise. The membership agreement at your home club, and your state’s gym laws, decide more than the national website. The published US FAQ still gives three hard numbers: cancel at least 7 days before the next billing date to stop that charge, the same 7-day rule for the annual fee, and a $58 buyout if you end a minimum-term membership early. No-commitment plans can be canceled without that fee. Keep written proof either way.
The 7-day rule is about stopping the next draft, not about erasing a charge that already posted. If your proof is dated more than 7 days before that draft, the refund request is that they billed a closed account.
Rules change. Check the current official text before relying on a deadline.