Is this refund letter generator free?

Yes. Fill in the fields and copy a letter in the browser. Creating an account is only needed if you want saved cases, edits, and a PDF package in the workspace.

Do you send the letter for me?

No. You copy it and send it through the merchant’s email, chat, or form. That keeps you in control of what is sent and creates a record in their system.

What if I do not have every detail?

Leave the field blank. The letter keeps a highlighted gap so you can fill it before you send. The order number, amount, and date matter most.

When should I use the workspace instead?

Use the workspace when you need an escalation letter and a bank-dispute summary from the same facts, or when you want a PDF of the package.

Free tool

Free refund request letter generator

Fill the facts. Copy the letter.

Updated October 30, 2026 · Free in the browser · General information, not legal advice

Use this when you need a refund letter now. Fill in what you know. The templates update in the browser and stay on your device. Nothing is sent or saved unless you later open the workspace.

Copy a letter Open workspace

01
Fill the form
Add the merchant, order number, amount, date, and one sentence on what went wrong. Leave a field blank if you do not have it yet.
02
Pick the closest letter
Use the first request for a new case, the damaged-item version for photos, or the escalation if they already said no.
03
Copy, attach proof, send
Copy the letter, attach the receipt or screenshots, and send it in the same thread or form you already have with the merchant.

Letter generator

Fill in your details and copy the letter

Every template below updates as you type. Start with the first request unless you already have a written refusal.

01First refund request

Hello, I am requesting a refund for [product or service], order [order number], charged on [purchase date] for [amount].

[What went wrong in one sentence]. Please refund [amount] to my original payment method and confirm in writing by [date].

02Damaged or not as described

Hello, I am requesting a refund for order [order number] ([amount], [purchase date]). The item arrived damaged or does not match what was sold.

[What went wrong in one sentence]. Photos of the item and packaging are attached. Please refund [amount] to my original payment method.

03Charged after canceling

Hello, I canceled [product or service] on [date of cancellation] and have the confirmation. I was charged [amount] on [charge date], order [order number].

Please refund this charge to my original payment method and confirm that no further payments will be taken.

04Follow-up after a denial

Hello, you declined my refund request for order [order number] ([amount], [purchase date]) because [reason the merchant gave].

That does not match the record: [what went wrong in one sentence]. Please review the request again and confirm the refund by [date].

Need the letter tailored to your exact timeline, plus an escalation message and a bank dispute summary? Build the full package in the workspace.

Common questions

Is this refund letter generator free?: Yes. Fill in the fields and copy a letter in the browser. Creating an account is only needed if you want saved cases, edits, and a PDF package in the workspace.
Do you send the letter for me?: No. You copy it and send it through the merchant’s email, chat, or form. That keeps you in control of what is sent and creates a record in their system.
What if I do not have every detail?: Leave the field blank. The letter keeps a highlighted gap so you can fill it before you send. The order number, amount, and date matter most.
When should I use the workspace instead?: Use the workspace when you need an escalation letter and a bank-dispute summary from the same facts, or when you want a PDF of the package.