RefundPilot
Refund and chargeback guides for the cases people hit most.
Use these pages when you need the playbook first. Each guide breaks down the evidence, timeline, and escalation structure before you open the workspace.
Free tools
Generate a letter without an account.
Fill in the merchant, amount, and what went wrong, then copy a letter in the browser.
- 01Free refund request letter generatorFree refund request letter generator: fill in the merchant, amount, and what went wrong, then copy a short letter you can send today. No account needed.
- 02Free chargeback letter generatorFree chargeback letter generator: write the merchant request first, then copy a short dispute summary for your card issuer. US billing-error deadlines included.
All guides
Pick the dispute that matches what happened.
Browse the playbooks, then open the workspace when you are ready to draft your own claim.
- 01Refund denied by merchant: what to do nextMerchant said no to your refund? Answer the stated reason with proof, set a deadline, then ask your card issuer to review. Templates and deadlines.
- 02Chargeback for non-delivery: evidence and stepsOrder never arrived? Ask the merchant first, then file a non-delivery dispute on time. Deadlines for US, UK and EU cards, plus summary templates.
- 03Refund request letter template with 8 copy-paste samplesRefund request letter templates and a standard letter format: copy-paste samples for non-delivery, damaged items, duplicate charges, subscriptions, and more.
- 04Cancel subscription and get a refundCancel first, then ask for the renewal refund with proof. What improves your chances, what to do if charged after canceling, and copy-paste templates.
- 05Charged after a free trial: how to get your money backCharged when a free trial ended? Cancel first, then use this refund template, the evidence checklist, and the bank dispute path if the merchant says no.
- 06Refund process for damaged items: evidence and message templateItem arrived damaged? Photograph it first, report fast, and ask for one remedy. Your rights in the UK, EU and US, plus message templates.
- 07Refund for digital product: how to make the caseRefund for a course, download, or software that was not as described or never worked. Your rights in the EU, UK and US, evidence to keep, templates.
- 08Duplicate charge refund: steps and evidenceCharged twice? Check if both charges posted, ask the merchant to reverse one, then send a written billing-error notice. US deadlines and templates.
- 09Late delivery refund: when and how to escalateOrder late? See when you can cancel for a refund: US 30-day shipping rule, EU final-deadline rule, and templates for each step.
- 10How to get a refund from Apple for an app, in-app purchase, or subscriptionStep-by-step Apple refund guide: request a refund for an App Store app, in-app purchase, or subscription at reportaproblem.apple.com, with reason templates.
- 11Merchant not responding to your refund request: follow-up templatesNo reply to your refund request? Use these follow-up email templates, a timeline for when to send each, and when to move to a card dispute.
- 12How to get a refund from Adobe and avoid the cancellation feeHow to get a refund from Adobe: the 14-day full refund window, the 50% early termination fee on annual plans paid monthly, and message templates.
- 13How to get a refund on Google Play for an app, in-app purchase, or subscriptionHow to get a refund on Google Play: request within 48 hours on play.google.com, contact the developer after that, and report unauthorized charges within 120 days.
- 14Semrush refund: the 7-day guarantee and what to do if it is deniedSemrush refunds only initial annual plans and add-ons within 7 days, on a credit card bought on Semrush.com. How to request it and what to do if it is denied.
- 15How to get an Amazon refund, including A-to-z Guarantee claimsHow to get an Amazon refund: 30-day returns for most items, when A-to-z Guarantee applies to Marketplace sellers, and what to write if a claim is denied.
- 16How to get a DoorDash refund for a missing, wrong, or never-delivered orderHow to get a DoorDash refund: report missing items or a never-delivered order in the app, when credits vs refunds apply, and what to send if support says no.
- 17How to get an Uber Eats refund for a wrong, missing, or never-delivered orderHow to get an Uber Eats refund: report wrong or missing items within 48 hours, upload a photo, and what to do if Help will not refund.
- 18How to cancel Audible and request a refundHow to cancel Audible and when a refund is possible: trial end, membership fees already paid, title returns from purchase history, and App Store billing.
- 19How to cancel Planet Fitness and get a refund if they billed you anywayHow to cancel Planet Fitness and stop the next charge: 7-day notice, the $58 buyout on prepaid terms, annual fee timing, and a refund request if they billed after cancel.
- 20How to get a Ticketmaster refund if the event is canceled or you cannot goHow to get a Ticketmaster refund: canceled events are usually automatic in 14–21 days, postponed dates stay valid unless the organizer opens refunds, and most other sales are final.
- 21How to get a Spirit Airlines refund after canceling or a disrupted flightHow to get a Spirit Airlines refund: the 24-hour cancel rule if you booked 7+ days out, automatic refunds when Spirit cancels or delays more than 2 hours, and DOT rights.
- 22How to get a SHEIN refund or return within 30 daysHow to return an item to SHEIN: 30 days from delivery for most US orders, free first return, $6.99 after that, and how to follow up if the refund never posts.
- 23How to get a Temu refund, including 90-day returns and missing ordersHow to get a Temu refund: 90 days from purchase for most items, ship the return within 14 days, free first return per order, and what to do if an item never arrives.