Does Semrush refund monthly subscriptions?

Not under the standard policy. The 7-day guarantee covers initial purchases with a commitment of 12 months or longer and initial add-ons. Monthly plans and renewals are excluded.

Is the free trial covered by the money-back guarantee?

No. A standalone trial that converts to a paid subscription is excluded. Cancel before the trial ends to avoid the charge.

How long does a Semrush refund take?

Semrush says approved refunds are processed within 30 calendar days of a valid written request and the details it asks for, to the original payment method.

I have a signed agreement with Semrush. Does this policy apply?

No. If you signed an order form or a subscription agreement, the cancellation and refund terms in that agreement apply instead.

Semrush refund guide

Semrush refund: the 7-day guarantee and what to do if it is denied

Seven days, in writing.

Updated October 24, 2026 · General information, not legal advice

Key facts

Window: A written request within 7 calendar days of the eligible purchase.
Covered: An initial subscription or Toolkit with a 12-month or longer commitment, or an initial add-on, bought on Semrush.com by credit card.
Not covered: Month-to-month plans, renewals, and standalone trials that convert to a paid subscription.
Payout: Approved refunds are processed within 30 calendar days to the original payment method.

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01
Check eligibility on the purchase date
Confirm the charge is your first annual subscription or add-on, bought directly on Semrush.com with a credit card, and that you are still inside 7 calendar days.
02
Ask for the refund in writing
To cancel and get a refund, use the Cancellation Form and write that you are requesting a refund in the additional comments. For a refund only, use the Contact Form from the email on the account.
03
Send the billing details they will ask for
Include the login, billing date, transaction ID, and the last four digits of the card. Never send the full card number. A slow reply to these questions can cost you the 7-day window.

Letter generator

Semrush refund messages: fill in your details and copy

Use the first inside the 7 days. Use the second if you were refused, and the third if you were billed after canceling.

01Refund request under the 7-day guarantee

Hello, I am requesting a refund under your 7-day money-back guarantee for my initial [product or service] purchase on [purchase date] for [amount], transaction [order number].

I would like to cancel and receive a full refund to my original card. The account login and the last four digits of the card are [account login and last four digits].

02Reply to a refund denial

Hello, you declined my refund request for transaction [order number] ([amount], [purchase date]) because [reason Semrush gave].

That does not match the record: [what went wrong in one sentence]. My first written request was sent on [date of first request], within 7 calendar days. Please review the request again and confirm the refund.

03Charged after canceling

Hello, I canceled my Semrush subscription on [date of cancellation] and have the confirmation. I was charged [amount] on [charge date].

Please refund this charge to my original payment method. The cancellation confirmation and the statement line are attached.

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How this works

Semrush’s money-back guarantee is narrower than many people expect. It covers a one-time, 7-day window for an initial subscription with a commitment of 12 months or longer, or an initial add-on, bought on Semrush.com with a credit card. Monthly plans, renewals, and trials that convert to a paid monthly plan are excluded, and canceling does not request a refund by itself.

If Semrush denies the refund

Most denials cite one of the policy limits. Check which one, then answer it with dates.

“Outside the 7 days”: show the date and time of your first written request, including any chat transcript.
“Monthly plans are not refundable”: correct under the policy. If a trial converted without a clear price or date, say so and ask for a goodwill refund.
“You canceled but did not request a refund”: if your written cancellation asked for money back in any words, quote it.
“Charged after canceling”: send the cancellation confirmation and the charge date. Semrush asks you to report the timing to support.

Before you send, and when to escalate

Before you send

Write the word “refund” explicitly; canceling alone does not request one.
Send from the email address on the Semrush account.
Count 7 calendar days from the purchase, not business days.
Answer any verification questions the same day.

Escalate when

You asked in writing within 7 days and were still refused.
You were charged after a confirmed cancellation.
Support stops replying after you send the requested details.

Common questions

Does Semrush refund monthly subscriptions?: Not under the standard policy. The 7-day guarantee covers initial purchases with a commitment of 12 months or longer and initial add-ons. Monthly plans and renewals are excluded.
Is the free trial covered by the money-back guarantee?: No. A standalone trial that converts to a paid subscription is excluded. Cancel before the trial ends to avoid the charge.
How long does a Semrush refund take?: Semrush says approved refunds are processed within 30 calendar days of a valid written request and the details it asks for, to the original payment method.
I have a signed agreement with Semrush. Does this policy apply?: No. If you signed an order form or a subscription agreement, the cancellation and refund terms in that agreement apply instead.

Sources

Rules change. Check the current official text before relying on a deadline.