Is the Temu return window 90 days from delivery?

No. Temu’s policy counts 90 days from the purchase date for most items. Electronics may be 45, 60, or 90 days. You then have 14 days after you submit the return to ship it.

Does Temu refund shipping?

The first eligible return per order is free to ship. Temu says original outbound shipping and import tax are usually not refunded unless the return is Temu’s or the seller’s fault.

What if tracking says delivered and I have nothing?

File Return/Refund on that order as not received, keep the tracking screenshot, and ask the carrier for a proof-of-delivery photo. If Temu still refuses, use the card-issuer summary.

Credit or original payment?

Temu lets you pick. Credit is faster. Ask for the original payment method if you are done with the app.

Temu refund guide

How to get a Temu refund, including 90-day returns and missing orders

Ninety days from purchase. Ship in 14.

Updated October 30, 2026 · General information, not legal advice

Key facts

Return window: 90 days from purchase for most returnable items. Many electronics are 45, 60, or 90 days, set by the seller on the product page.
Ship-by: Postmark the package within 14 days of submitting the return, or Temu says the request is terminated.
Free return: First return of eligible items on each order is free. Extra pickup or remote/oversize shipping can cost extra, then you ask for reimbursement.
Refund timing: After the warehouse accepts the return, banks often take 5–14 business days, up to 30. Original shipping and import tax are often kept if the return is not Temu’s fault.

Copy a letter Open workspace

01
Open Your orders and tap Return/Refund
Choose the items and the reason. For damaged or not-as-described, upload photos before you submit. Pick original payment method if you do not want Temu credit.
02
Ship in 14 days with the label they give you
Print or scan the QR/label and keep the drop-off receipt. Instant or advance refunds can be clawed back if the parcel never arrives or fails inspection.
03
If it never arrived, still use that order
Purchase Protection is supposed to cover non-delivery. File on that order, keep tracking, and write if the case closes with only store credit. Do not open a card dispute while Temu is still investigating a missing package, then use the issuer summary if they close it unpaid.

Letter generator

Temu refund messages: fill in your details and copy

Use the first after you ship a return. Use the second for a missing or wrong item. Use the third if Purchase Protection closes unpaid.

01Return shipped, refund not received

Hello, I submitted a return for order [order number] ([amount], [purchase date]) and shipped it on [date of cancellation] with the Temu label. I have the drop-off receipt.

Please complete the refund to my original payment method, not Temu credit, and confirm in writing.

02Never arrived / not as described

Hello, order [order number] for [product or service] ([amount], [purchase date]) [never arrived / arrived damaged or not as described].

[What went wrong in one sentence]. Photos or tracking are attached. Please refund [amount] to my original payment method under Purchase Protection.

03Card issuer dispute summary

I am disputing a charge of [amount] from Temu on [charge date] for order [order number].

[What went wrong in one sentence]. I used Return/Refund in the Temu app and did not receive a refund. The order, tracking, and messages are attached.

I request reversal of this charge.

Need the letter tailored to your exact timeline, plus an escalation message and a bank dispute summary? Build the full package in the workspace.

How this works

Temu’s US return policy gives most items 90 days from the purchase date, not from delivery. After you submit the return you must ship within 14 days or the request closes. The first return of eligible items on each order is free. You can take Temu credit or the original payment method. Purchase Protection covers items that never arrive, arrive damaged, or are not as described; Temu may still ask you to send the item back before it pays.

Closed categories and inspection

Worn or untagged clothing, most groceries, some health items, free gifts, some custom goods, and some underwear cannot be returned as a change of mind. Fresh items that arrive damaged can still be reported within 72 hours of delivery.

Used or incomplete returns can be refunded only in part.
Credit vs original payment: pick the card if you do not want to shop again.
A second return on the same order is still allowed until the 90-day window closes; only the first is free.

Before you send, and when to escalate

Before you send

Count 90 days from purchase, then ship within 14 days of the request.
Photograph damaged or wrong items before you pack them.
Keep the drop-off receipt; advance refunds can be reversed.
Choose the original payment method if you do not want Temu credit.

Escalate when

You shipped inside 14 days and no refund posted after inspection.
The package never arrived and Purchase Protection closed without a refund.
A damaged item was treated as used and only a partial credit was offered.

Common questions

Is the Temu return window 90 days from delivery?: No. Temu’s policy counts 90 days from the purchase date for most items. Electronics may be 45, 60, or 90 days. You then have 14 days after you submit the return to ship it.
Does Temu refund shipping?: The first eligible return per order is free to ship. Temu says original outbound shipping and import tax are usually not refunded unless the return is Temu’s or the seller’s fault.
What if tracking says delivered and I have nothing?: File Return/Refund on that order as not received, keep the tracking screenshot, and ask the carrier for a proof-of-delivery photo. If Temu still refuses, use the card-issuer summary.
Credit or original payment?: Temu lets you pick. Credit is faster. Ask for the original payment method if you are done with the app.

Sources

Rules change. Check the current official text before relying on a deadline.